The BBC is reporting that several Nest Thermostat users were experiencing extremely low temperatures last week when their thermostats seemed to have re-set themselves after an apparent software bug.
Social media and Nest’s own online forum was blowing up with anger last week. I mean, wouldn’t you? Especially if you’re a user living in a frigid climate.
Nest is suggesting that a manual re-set may fix the problem, though they did also publish an article outlining 9 steps to fix the issue.
Nest commented on the issue,
“We are aware of a software bug impacting some Nest Thermostat owners. In some cases, this may cause the device to respond slowly or become unresponsive. We are working on a solution that we expect to roll out in the coming weeks,”
It appears as though the software bug came after an update from early December. This bug drained the battery of Nest thermostats, essentially completely deactivating the system. But, oddly enough, some customers were reporting that the Nest was warming up their house much more than they had programmed it to.
Nest is reporting that 99.5% of users that experienced this issue are now back up and running. I want to know, though – did you freeze last week? Is your Nest worth it?