Users don’t fully understand or appreciate how Apple iOS 9’s Wi-Fi Assist works, resulting in data overages and higher fees for customers, who have filed another class action lawsuit against the tech giant.
As reported by 9to5Mac and Apple Insider, the lawsuit was recently filed in San Jose and argues that Apple didn’t do enough to educate users about Wi-Fi Assist to the tune of $5 million in data overage charges. The suit also claims that any informational support released by Apple arrived too late to be useful.
To be precise, Apple is accused of violating California’s Unfair Competition Law and violating the False Advertising law and is guilty of negligent misrepresentation. The lawsuit states that Apple “still downplays data overcharges a user could incur. Reasonable and average consumers use their iPhones for streaming of music, videos, and running various applications—all of which can use significant data. [Apple’s] corrective statement does not disclose any basis for its conclusion that an average consumer would not see much increase in cellular usage.”
9to5Mac explains that Wi-Fi Assist is “a useful feature added to iOS 9 which automatically switches users to cellular data when Wi-Fi signal becomes too weak to be useful.” To turn the feature off, go to Settings on an iPhone or iPad, hit “cellular” and find the option by scrolling to the bottom.
To learn more, read here and here.
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